SECTION 1: Terms & Conditions

1. Scope of Services

The To Do Crew provides handyman and on-site services including, but not limited to:

• TV mounting
• Fixture installation or replacement
• Furniture and equipment assembly
• Network and low-voltage cabling
• Appliance and equipment moves
• General handyman tasks

We do not provide licensed electrical, licensed plumbing, HVAC, roofing, structural, or permit-required work. If such work is discovered or required, we may refer you to a licensed professional and pause or decline the job.

We reserve the right to decline work that falls outside our scope or licensing requirements, cannot be completed safely, violates building codes, or presents hazards.

2. Subcontractor Status

The To Do Crew operates using vetted and insured independent subcontractors (“Technicians”). By booking with us, you acknowledge and agree that:

• Technicians are independent contractors and not employees of The To Do Crew.
• We coordinate communication, scheduling, billing, and quality oversight.
• All payments must be made to The To Do Crew, not directly to a Technician.

3. Online Booking

Booking requests through todocrew.net or our scheduling system are not guaranteed until reviewed and confirmed by our team. We may adjust appointment times based on location, service requirements, and Technician availability.

You agree to provide accurate information, describe requested services clearly, and ensure access to the property during the scheduled window.

4. Pricing, Estimates & Adjustments

Pricing shown online is baseline and may vary based on actual site conditions. On-site changes may require price adjustments due to:

• Additional labor or time needed
• Additional or specialized materials
• Issues with customer-supplied products
• Safety, access, or installation complications

Technicians may update the job description and/or invoice to reflect the actual conditions encountered and the work you approve.

5. Deposits

A deposit of up to 25% may be required for:

• Quoted jobs and larger or multi-hour projects
• Projects requiring material purchases
• Specialty or custom work

Deposits may become non-refundable once a time slot is reserved or materials are ordered. Deposits are generally applied to your final invoice.

6. Payment Terms

Unless otherwise agreed in writing:

• Payment is due immediately upon completion for standard handyman services.
• Accepted payment methods are those supported through our invoicing system (e.g., card, ACH).

Late payments:

• After 14 days past due: a $25 late fee may be applied.
• After 30 days past due: up to 2% monthly interest may be applied (or the maximum allowed by Texas law).

We may suspend or refuse future service for accounts with past due balances and may refer unpaid balances to collections.

7. Materials & Parts

Common consumables (such as basic screws, anchors, and fasteners) are included at no charge. Materials beyond typical consumables will be billed to the client and may include a modest markup to cover sourcing and handling.

We do not provide any warranty for customer-supplied materials or products. If customer-supplied items are defective, incompatible, or cause delays, additional labor charges may apply.

8. Access & Property Requirements

You agree to:

• Provide clear and safe access to the property and work areas.
• Keep pets and children away from the workspace and tools.
• Disclose any known hazards, such as electrical issues, leaks, or structural problems.

If we arrive and cannot safely perform the work or cannot access the property, a trip charge may be applied.

9. 30-Day Workmanship Warranty

The To Do Crew provides a 30-day workmanship warranty on labor performed by our Technicians, unless otherwise specified in writing.

This warranty covers:

• Defects in our labor
• Issues directly resulting from work performed by our Technician

This warranty does not apply to:

• Customer-supplied materials or products
• Pre-existing or unrelated issues
• Normal wear and tear
• Misuse, accidental damage, or alterations by others after our work is completed

Warranty-related requests must be submitted within 30 days of the service completion date.

10. Limitation of Liability

The To Do Crew is insured and requires subcontractors to maintain valid liability insurance. We are not liable for hidden conditions inside walls, ceilings, floors, or systems (including electrical and plumbing), nor for damages resulting from inaccurate information or defective customer-supplied materials.

To the maximum extent permitted by law, our total liability is limited to the amount paid for the specific service performed.

SECTION 2: Service Policies

1. Scheduling & Arrival Windows

Standard operating hours are Monday–Friday, 9:00 AM–5:00 PM, with limited weekend availability. Technicians may arrive at any time within the scheduled arrival window. If delays occur, we will communicate with you as soon as reasonably possible.

2. Cancellations & Rescheduling

To keep scheduling fair for all clients:

• Rescheduling or cancelling an appointment within 24 hours of the scheduled time may result in a $35 late-change fee or forfeiture of deposit.
• If a Technician arrives and cannot access the property or cannot complete the work due to undisclosed conditions, a trip charge may be added.

3. Safety

We reserve the right to refuse or pause work if unsafe conditions exist, including but not limited to: hazardous electrical conditions, structural concerns, or any environment that places the Technician at risk.

4. Service Limitations

The To Do Crew does not perform:

• Licensed electrical work
• Licensed plumbing work
• HVAC service
• Roofing
• Structural modifications
• Permit-required work

If such work appears necessary, we may recommend contacting a licensed contractor or specialist.

SECTION 3: Privacy Policy

1. Information We Collect

We may collect the following information when you contact us or book services:

• Name
• Email address
• Phone number
• Service address
• Details about requested services
• Photos or documents you provide to help us quote or perform the job
• Payment information (processed securely by third-party providers)
• Basic, non-identifiable website usage data

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Communicate about your services, estimates, and invoices
• Dispatch appropriate Technicians to your job
• Process payments and maintain records
• Improve our services and customer experience

3. Sharing Your Information

We may share your information with:

• Our scheduling and invoicing platform
• Payment processors
• Subcontractor Technicians assigned to your job
• Other service providers that support our business operations

We do not sell your personal information.

4. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to our need to retain certain data for legal, tax, or business purposes.

To submit a request, contact us at:

Email: [email protected]
Phone: (281) 241-9336

5. Data Retention

We retain your information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, and support our business operations.

6. Data Security

We use reasonable administrative and technical measures to help protect your information. However, no system can be completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

7. Changes to This Notice

We may update this page periodically. Any changes will be posted here with an updated “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions about these terms, policies, or privacy practices, please contact:

The To Do Crew
Website: todocrew.net
Phone: (281) 241-9336
Email: [email protected]